TA Connections and Uber for Business have partnered to support airlines' service offerings with the addition of Uber rides. Uber rides will be an offering inside of TA Disruption Hub, TA Connections’ disrupted passenger management solution.
In addition to accommodations, transportation, and meal vouchers, TA Disruption Hub now includes Uber rides. This newest offering is another solution to improve the passenger customer experience when it comes to disrupted travel. Airlines' ability to provide Uber rides to disrupted passengers will give them a more holistic ground transportation offering. Customer service agents will have more options to help disrupted passengers and have full visibility into disruption recovery plan costs, and help passengers get where they want to, faster.
A unique opportunity to improve customer loyalty
A flight disruption can be a challenging time for both the airline and the passenger. But a smooth recovery plan can turn an inconvenient situation into a positive experience and rebuild passenger trust. With the addition of Uber rides within TA Disruption Hub, airlines have the option to provide a comfortable and private ride to help passengers, using a platform they’re already familiar with.
Features and benefits of Uber within TA Disruption Hub
Here are some of the features and benefits of having an Uber ride option within TA Disruption Hub:
Available directly within the TA Disruption Hub interface, and integrates with many other airline systems
Gives airlines access to detailed ride histories to monitor expenses and gather valuable data in all arranged rides, allowing better cost control into ground transportation recovery plans
Can simplify operations for busy customer service teams, by offering passengers a self-service option to easily request and manage rides within the application
Offers airlines choice, visibility, and flexibility for disrupted passenger ground transportation recovery plans
Allows airlines to control the cost of the disrupted passenger destination, including the location and number of stops the Uber ride makes
Enable a nationwide scale as Uber is available in all 50 US states.
The rideshare solution enhances the holistic recovery plan
The ongoing collaboration with TA Connections and Uber for Business will transform how airlines and travelers manage transportation needs, delivering convenience, efficiency, and peace of mind during travel disruptions.