TA Connections, a Corpay (NYSE: CPAY) company and global leader in crew logistics and passenger disruption services, today announced the expansion of its disrupted passenger support services for Aircalin, the international airline of New Caledonia.
Building on a successful relationship spanning nearly five years, TA Connections has previously supported Aircalin with manual disrupted passenger services across select stations, including Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL), Sydney Airport (SYD), and Nadi International Airport (NAN).
Under the expanded agreement, TA Connections will now extend its disrupted passenger support services across Aircalin’s broader international network. Newly added destinations include Paris Charles de Gaulle Airport (CDG), Singapore Changi Airport (SIN), Suvarnabhumi Airport in Bangkok (BKK), La Tontouta International Airport in Nouméa (NOU), Faʻaʻā International Airport in Papeete (PPT), Bauerfield International Airport in Port Vila (VLI), and Hihifo Airport in Wallis (WLS).
Through TA Connections’ passenger disruption services, Aircalin will benefit from faster access to available hotel inventory during disruption events, globally negotiated hotel rates, and comprehensive invoice reconciliation and coordination managed by TA Connections’ dedicated support teams. These enhancements are designed to reduce administrative burden, improve operational responsiveness, and ensure passengers receive timely and reliable assistance when travel plans are disrupted.
Support for Aircalin’s existing airports remains in place, with newly added destinations scheduled for full implementation in the coming months as coordination with airport and hotel partners progresses.
“We’re proud to expand our support for Aircalin as they enhance disrupted passenger care across their growing network,” said Rob Miller, Senior Vice President of Business Development at TA Connections. “Our services are designed to help airlines streamline disruption logistics, control costs, and deliver a consistent, high-quality experience for passengers when it matters most.”
To learn more about TA Connections’ full suite of airline support solutions, including TA Disruption Hub, visit TAconnections.com.