TA Connections, a Corpay (NYSE: CPAY) company and global leader in crew logistics and passenger disruption management, today announced the expansion of its long-standing partnership with Philippine Airlines, the flag carrier of the Philippines.
TA Connections has supported Philippine Airlines with crew hotel sourcing for many years. Building on this established relationship, Philippine Airlines has selected TA Connections’ disrupted passenger services to support passengers across its North American stations during operational disruptions.
Under the expanded agreement, TA Connections will provide hotel and ground transportation coordination for disrupted passengers at San Francisco International Airport (SFO), John F. Kennedy International Airport (JFK), Daniel K. Inouye International Airport (HNL), Los Angeles International Airport (LAX), Seattle-Tacoma International Airport (SEA), Vancouver International Airport (YVR), and Toronto Pearson International Airport (YYZ).
“Flight disruptions are a reality for any airline and, at times, cannot be avoided when prioritizing the safety of both passengers and crew. Through this partnership, we gain the agility to swiftly arrange accommodations, allowing us to provide enhanced support for our passengers whenever these situations arise,” said Mac Munsayac, VP - Customer Experience.
With TA Connections’ global hotel network and negotiated rates, Philippine Airlines will gain faster access to available hotel inventory during irregular operations, helping frontline teams respond rapidly and efficiently when disruptions occur. In addition, TA Connections’ experienced support and service teams will manage vendor coordination and invoice reconciliation, reducing administrative burden while ensuring cost control and accuracy.
“Expanding our partnership with TA Connections allows us to enhance the way we support our passengers,” said Captain Roland A. Narciso, SVP IOC Operations Group, Philippine Airlines. “Their established hotel network, responsive service teams, and operational expertise empower us to secure accommodations quickly and efficiently, helping us deliver the level of care and reliability our passengers deserve.”
By leveraging TA Connections’ disruption expertise across these key North American gateways, Philippine Airlines will further strengthen its ability to deliver timely assistance and a higher standard of care to passengers when travel plans are unexpectedly impacted.
“We are proud to deepen our partnership with Philippine Airlines, building on the strong foundation we’ve established through our crew hotel sourcing support,” said Ryan Guthrie, President of TA Connections. “Our disrupted passenger services are designed to help airlines respond faster during irregular operations, streamline logistics, and ensure passengers are cared for with consistency and professionalism across every station.”
To learn more about TA Connections’ comprehensive suite of solutions transforming aviation operations, visit TAConnections.com.