TA Connections, a Corpay (NYSE: CPAY) company and global leader in crew logistics and passenger disruption management, today announced the appointment of Matt Crabtree as Chief Customer Officer. The newly created executive leadership role reflects TA Connections' continued investment in delivering exceptional value, service, and innovation for airline partners around the world.
Crabtree joins TA Connections following more than a decade with Spirit Airlines, where he most recently served as Director of Crew Resources. Throughout his airline career, he has developed extensive expertise in crew resources, airline operations, operational strategy, and cross-functional leadership, providing firsthand insight into the operational complexities airlines navigate every day.
As Chief Customer Officer, Crabtree will lead initiatives focused on strengthening customer relationships, enhancing the overall customer experience, and ensuring TA Connections continues delivering the responsiveness, innovation, and operational excellence its airline partners depend on. His experience working at the intersection of airline operations, technology, and customer needs will help advance the company's mission of streamlining operational challenges so customers can remain focused on delivering exceptional travel experiences.
"Matt brings a unique perspective because he's lived the operational challenges our customers face every day," said Ryan Guthrie, President of TA Connections. "His deep airline experience, customer-first mindset, and passion for solving complex operational problems make him an outstanding addition to our leadership team. As we continue investing in our people, technology, and services, Matt's leadership will help ensure we're delivering even greater value to our airline partners while strengthening the relationships that have always been at the heart of our business."
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